To be a successful manager, it’s essential to be able to deal effectively with people. But this doesn’t come naturally to all of us; and, fortunately, ‘people skills’ can be learnt. This book sets out six core practices that can make you a more successful and efficient boss. These deal with the relationships between boss and employee and how to communicate in a positive and helpful way, empathising and practicing positive criticism. Taking you step-by-step through the six principles, there are also exercises for you to practically use the skills you learn in real situations at work. The authors have 50 years of experience between them, helping companies resolve ‘people problems’ that arise and have selected the best techniques that will benefit managers in the workplace. Stephen E Kohn has 25 years of experience as a management coach, counsellor and therapist, specialising in the workplace. Vincent D O’Connell has 27 years of experience in behavioural sciences and healthcare. He specialises in corporate training, curriculum development, content development and human resources consulting.